Solving challenges is what we do best. Learn about Michalis Papamichail and the services that helped OTE Group improve its customer experience while reducing costs.
Create opportunity with Business Critical Services
Drive resiliency while accelerating agility, innovation, and business growth with expert advisory services and analytics-driven insights.
Bolster resilience through rapid response
Use industry-leading practices to optimize your IT landscape and reduce risk. Resolve issues up to 45% faster, and cut unplanned outages by half.
Adapt and pivot with confidence
Increase agility with analytics-driven insights, telemetry, and AI/ML-powered automation. Improve productivity up to 74%, deliver an ROI of more than 250% over 3 years, and break even in four months.
Transform and grow. Fast.
Tap into the brightest minds to ignite new ideas and growth. Build a strategy, roadmap, and vision that, together, double the time your teams spend on innovation, increase the efficiency of your IT team by 33%, and lower the costs of your IT environment.
Enhance your remote and onsite collaboration capabilities so that your teams can work anywhere and everywhere, seamlessly and securely. Automate and scale your network connectivity with analytics-driven insights that identify and mitigate performance risks.
Deliver exceptional digital experiences, innovate faster, and simplify operations. Work hand-in-hand with Cisco’s experts and digital intelligence to overcome complexity and plug skills gaps.
Work with industry-leading security experts who can help you to simplify, strengthen, and secure your technology infrastructure with ongoing consulting, data-driven reviews, operational insights, and high-touch expert guidance.
Evolve your healthcare IT strategy and unlock seamless, secure, and powerful experiences for patients and providers. Get more from your IT infrastructure with insights, analytics, and automation so that it can help you optimize and adapt to change.
Start your IT transformation now with the Business Critical Services introductory offer
Tackle your most pressing technology challenges with our introductory offer, which quickly gets your IT teams access to trusted experts, proprietary analytics, insights, and automation.
"Meeting the ever-changing needs of our customers requires us to be constantly innovating and optimizing our processes and services. We plan to continue to collaborate with the Cisco team to achieve this. Together, we can drive digital transformation throughout Greece, delivering better services for all."
Michalis Papamichail, Director of Network Strategy
"You could walk into a room where we were working with the CX Business Critical Services team and you wouldn't be able to tell who's Cisco and who's Westpac. We're all focused on the same outcomes, and all have the same stake in the game."
"The Business Critical Services team has supported us in achieving our network evolution goals and optimizing the features of the Cisco solutions to create a stable, agile, and secure network."
"Without Cisco Business Critical Services, we would probably have spent a lot of time discussing and questioning the design and not have the same level of certainty that we made the right architectural decisions. We had been looking for collaborative support throughout the project, and that is what we got."
"The Cisco Business Critical Services team was key to helping us align our solution with our business requirements, providing expertise, analytics, and insights. They worked with us to be sure our site design focused on the end user experience, making our infrastructure simple to use."
Joe McNamara, Group Director for Network and Communications
"With the support of the Cisco Business Critical Services team, we can deploy faster and remediate security incidents more quickly.…When a threat arises, we can adapt—we have the systems, the solutions, and the people. We can see the future together."
Lukene Berrosteguieta, Head of Security Operations
IDC Whitepaper: Skills shortages shouldn’t derail your digital transformation. Harness the powerful combination of telemetry, automated services, and leading expertise to optimize your IT strategies for success.
